I was at BASE: Eat And Drink (on Robson) a couple more times – and the latter two visits weren’t that great.
First of all, I was there in late summer because I wanted to pick up an item for HW, and so I called the restaurant to try and order for pick-up. In fact, according to the menu on their website, they suggested that you call and order if you wish to get the food to-go. Unfortunately, on my way I kept calling and calling, but yet it kept going to voice mail. When I arrived, I told the young woman at the front that I’d called and called – but nobody had answered. She apologized saying they’d forgotten to hook the system up that day. Lame.
Then, when I ordered (I got the Spicy Pork for HM), she didn’t factor in the Happy Hour discount. When I asked her about it, she said there was no discount for pick-ups, which was not true. I said I would show the online menu to her because I’d just seen it before calling them. She then decided to give me the discount. That’s really poor service on her part. And of course, since I had to order in person, it meant a half-hour wait. (She’d said it would be 15 minutes, but whatever.)
(Picture taken after HW had scooped a bowl of it)
One month later, I was at BASE again, and alas, by then there was no more Happy Hour discount. (The discount sign outside was gone.) Without the discount, it’s pretty useless to even go there anymore because the prices are way too expensive.
But that’s not all. Once again, the service was LACKING. The wait was slow. Everything about them was slow. First off, nobody was at the front to greet me when I arrived, so I just stood there for a couple of minutes before someone seated me.
I timed this so I know, but nobody brought me any iced water until 15 minutes after I’d sat down. That’s poor service. I noticed that at another table shortly after, a couple that came in got iced water almost right away. Another group came in a short time later, and they got waters immediately as well. (Haha, that group looked at the menu, talked amongst themselves, and then took off without ordering anything.)
When it was time to pay, I asked the young woman server for a take-out box AS WELL AS THE BILL. She never brought me the bill. At the table next to me some time later, an older couple asked for the bill and she brought them the card machine for payment. Why no such service for me? Frustrated, I eventually got up and paid at the front. That’s really poor service.
As for the actual food, I ordered two dishes. The beef noodle dish was mediocre, as the beef was very chewy and the dish seemed rather small for something that cost C$9.50. And again, the meat was very hard to chew. Pathetic.
The second dish – a stone bowl – wasn’t much better. Yes, it was spicy as advertised, but there was a lot of dried rice at the bottom. Sure, this was typical for stone bowl dishes like this one, but I’d had others at other Korean places where it wasn’t like that.
Overall, these last two visits were awful. And again, without any discount, there is no point going back.